• Why is Smokers’ Helpline offering a nicotine replacement combination therapy trial pack of NICODERM®/NICORETTE®?

    Combining medication like nicotine replacement therapy (like nicotine gum or the patch) with counselling support from Smokers’ Helpline is proven to greatly improve a smoker’s chances of quitting smoking successfully.

    We also know that it is making quit attempts – trying and trying again – that gets smokers to their goal of staying smoke-free for good.

    We hope that getting a trial pack of patches and gum and a discount coupon will be just the incentive smokers need to make a quit attempt and to learn more about nicotine replacement therapy and the great free support Smokers’ Helpline has to offer.

  • What will be included in the package I receive in the mail?

    Eligible quitters who provide all the necessary ordering information will receive a nicotine replacement combination therapy trial pack including:

      • 2 NICODERM® Step 1 patches (21 mg);
      • A sleeve of Extreme Chill Mint NICORETTE® Gum (4 mg);
      • A discount coupon for $10 off the purchase of any two participating NICORETTE® or NICORETTE® products; and
      • An information card on combination therapy
    • Is there a cost to receive this trial pack offer?

      No. Eligible quitters who provide all the necessary information can receive a trial pack at no charge.
    • How long will Smokers’ Helpline be making trial packs available?

      Smokers’ Helpline has arranged with McNeil Consumer Healthcare, a division of Johnson & Johnson Inc. to offer trial packs to eligible clients from May 2019 to the end of November 2019, or while supplies last.
    • Who is funding the provision of the trial packs?

      McNeil Consumer Healthcare, a division of Johnson & Johnson Inc., makers of NICORETTE® and NICODERM® are sponsoring Canadian Cancer Society to be able to offer nicotine replacement combination therapy trial packs through Smokers’ Helpline. We thank them for their support.

      No personal information of those receiving trial packs will ever be shared with our sponsor.

    • Who will be shipping the combination therapy trial pack?

      The trial packs are being shipped from a professional sampling company called SampleSource. With your permission, Smokers’ Helpline will securely transfer your mailing information to SampleSource. SampleSource is contractually obligated to protect your information and to keep it confidential, and your information will never be shared with the program sponsor Johnson & Johnson.
    • How are trial packs being shipped?

      The trial packs are being shipped by Canada Post.
    • How long will it take me to receive my trial pack?

      While it could take much less time it could take up to 4 – 6 weeks to receive your trial pack. Thank you for your patience.
    • What should I do when I receive my trial pack?

      When you receive your trial pack, carefully read the package insert for specific and important information about whether and how to use the nicotine product, including any possible side effects you might experience. If you are not sure the product is right for you, or if you experience any negative side effects or a change in your health/medical condition (e.g., become pregnant, start using new medications, etc.), it is recommended that you stop using the products contained in the trial pack and speak to your doctor or pharmacist.

      PLEASE NOTE: some health care providers may recommend Nicotine Replacement Therapy (NRT) – like nicotine gum or the patch – to those who do not meet the qualifications in the package insert. We encourage you to speak to your doctor or pharmacist to find out if NRT might be right for you.

    • What if I do not receive my trial pack?

      The number one reason people do not receive their trial pack is if they have already recently received a trial package from SampleSource (via Smokers’ Helpline or any other source).

      If this is not the case and you submitted your order more than 6 weeks ago, you can call Smokers’ Helpline at 1-877-513-5333 to request that a trial pack be re-shipped.

    • Can I receive more than one trial pack?

      While we understand that it can take multiple attempts to quit smoking successfully, individuals may only receive 1 nicotine replacement combination therapy trial pack through SampleSource during the promotion period from May to November 2019. If you have already received a trial pack during this period, or earlier in 2019, you will not receive a second trial pack.
    • How long will trial packs be available?

      Trial packs will be available while supplies last. We cannot guarantee how long this offer will be available through Smokers’ Helpline.
    • Why can’t I order a trial pack from my province?

      While every province and territory in Canada has a Quitline, Smokers’ Helpline only provides services in PEI, Ontario, Manitoba, Saskatchewan and Yukon. Any Canadian can call 1-866-366-3667 (the number on cigarette packages) to be directed to the Quitline in their province or territory.
    • Why do you have the other eligibility requirements?

      The extra questions are asked of everyone and they make sure that each person meets the specific requirements that are recommended in packages of NICODERM® (patch) and NICORETTE®(gum).

      In the package insert for NICODERM®, it outlines “Who should not use NICODERM® patches”. It states:

      You should not use NICODERM® patches if you:

        • Are an occasional or non-smoker.
        • Are under 18 years of age.
        • Are pregnant or nursing.
        • Have a generalized skin condition (e.g. hives, rash).
        • Are allergic to nicotine or to any of the non-medicinal ingredients in the product.

        In the package insert for NICORETTE® Gum, it outlines “when it should not be used”. It states:

        You should not use NICORETTE® Gum if you:

        • Are an occasional or non-smoker
        • Are pregnant or nursing
        • Are under 18 years of age
        • Have a jaw disorder, such as temporomandibular joint disorder
        • Are allergic to nicotine or to any of the non-medicinal ingredients in the product

        PLEASE NOTE: Some health care providers may recommend Nicotine Replacement Therapy (NRT) like nicotine gum or the nicotine patch to those who do not meet these qualifications.

        Even if you do not meet the qualifications above, we encourage you to speak to your doctor or pharmacist to find out if Nicotine Replacement Therapy (NRT) might be right for you.

      • Do I have to get support from a Smokers’ Helpline Quit Coach to get my trial pack?

        No. But it is a good idea! Combining NRT with counselling support like Smokers’ Helpline is proven to greatly improve your chances of quitting smoking successfully. You can call 1-877-513-5333 (or the number on cigarette packages) to speak with a non-judgmental Quit Coach to develop a personalized quit plan, to learn more about NRT, and for tips and tricks that are proven to help people quit. All services offered by Smokers’ Helpline are available to you at no cost!
      • What is Nicotine Replacement Therapy or NRT?

        Nicotine Replacement Therapy or NRT is a medical product that works by reducing cravings while quitting smoking. Each product is available in different doses and your pharmacist or other health care provider can advise on the correct dose for you.

        NRT is currently available in 5 forms: patch, inhaler, oral spray, gum and lozenge. Each is available without a prescription at your drugstore.

      • What is NICODERM® and NICORETTE®?

        NICODERM® and NICORETTE® are brands of nicotine replacement therapy (NRT). NICORETTE® and NICODERM® are brands of McNeil Consumer Health Care, a division of Johnson & Johnson Inc.

        The trial pack offer we are making available is a combination of NICODERM® nicotine replacement patch (2 “Step 1”, 21 mg patches) and a sleeve of 15 Extreme Chill Mint NICORETTE® nicotine replacement gum (4mg).

      • How does NRT work?

        NRT allows controlled amounts of nicotine, the addictive ingredient in cigarettes and other tobacco products, to enter the blood stream to help to ease your cravings.

        When used properly, NRT acts as a substitute for the nicotine product you are addicted to, and gradually reduces the amount of nicotine entering your body. Using NRT can help you to wean yourself off of your dependence on nicotine.

      • Is using NRT safe?

        NRT allows you to have your “nicotine fix” in controlled amounts, without inhaling the dangerous chemicals that are in a cigarette. They are much safer than tobacco because they do not cause cancer, respiratory diseases, or many other health issues caused by tobacco use.

        In the package insert for NICODERM®, it states: “Check with your doctor or pharmacist before using NICODERM patches if you are taking any prescription drugs or have had any of the following:

          • a heart attack (myocardial infarction)
          • irregular heart beat (arrhythmia)
          • high blood pressure
          • thyroid problems
          • stomach problems
          • treatment of circulation disorders of the brain
          • heart disease
          • skin diseases
          • rashes from adhesive tape or bandages
          • allergies to drugs
          • heart pain (angina)
          • stroke
          • kidney or liver disease
          • stomach ulcers
          • diabetes requiring insulin
          • a tumor of the adrenal gland (phaeochromocytoma)
          • inflammation of the esophagus

          In the package insert for NICORETTE® gum, it states: “Before you use NICORETTE® Gum talk to your doctor or pharmacist if you have or have had:

            • heart problems
            • irregular heart beat
            • high blood pressure
            • thyroid problems
            • stomach problems, stomach ulcer or esophagitis
            • treatment for circulation disorders of the brain
            • throat, mouth or dental problems
            • angina
            • peripheral vascular disease
            • kidney or liver problems
            • coronary artery disease
            • a tumor of the adrenal gland (phaeochromocytoma)
            • diabetes, because you may need to monitor your blood sugar levels more closely than normal when you stop smoking and use this product
          • Should I use NRT?

            Your doctor or pharmacist can help you decide if NRT is right for you. The type of NRT you should use may depend on your level of addiction, smoking habits and other factors that your doctor may identify.

            Please note that some health care providers may recommend NRT like nicotine gum or the patch to those who do not meet the qualifications in the package insert. We encourage you to speak to your doctor or pharmacist to find out if NRT might be right for you.

          • Can I use NRT when I am cutting down?

            Using NRT like a patch can be used for “pre-quitting”. For example you can wear an NRT patch while gradually reducing the number of cigarettes smoked over two weeks, leading up to a quit date (when you stop smoking completely).

            Read the information in your NRT package, or call a Smokers’ Helpline Quit Coach (1-877-513-5333, or the number on your cigarette package) for more information.

          • How will I get the best results with NRT?

            Be sure to read the information in your NRT package about how to use NRT correctly. Tell your doctor and pharmacist that you are using NRT.

            If you are using NRT while trying to quit smoking but slip up and have a cigarette, you should not stop using NRT. You should keep using it and keep trying to quit.

            Smokers’ Helpline Quit Coaches can answer questions you have about NRT and combining NRT with counselling support like from Smokers’ Helpline is proven to greatly improve a quitter’s chances of quitting smoking successfully. You can reach a non-judgemental Quit Coach by calling 1-877-513-5333, or the number on cigarette packages. All Smokers’ Helpline services are free!

          • What is Combination Therapy? How does it work?

            “Combination therapy” is when you use an NRT patch plus another NRT product like gum to improve your chances of quitting successfully.

            Combination therapy works by combining a nicotine patch, that gives you a steady dose of nicotine through out the day, with another fast-acting product like nicotine gum for when you have a difficult craving.

            You may still get some cravings but the NRT combination helps reduce nicotine withdrawals such as cravings, difficulty concentrating, frustration, restlessness and anxiety.

            As soon as you wake up each morning, apply the NICODERM® patch on your skin. It slowly begins to release nicotine into your body. When you get a craving, or when you think you’ll get one, take a fast-acting nicotine product such as a piece of NICORETTE® gum. The nicotine patch gives you a steady dose of nicotine throughout the day, whereas the nicotine gum gives you a hit when you would normally have smoked.

          • How effective is combination therapy?

            Using combination therapy is proven to be one of the most effective ways to quit. It’s more effective than using just one NRT product. If you add Smokers’ Helpline to the mix, you are even more likely to quit successfully!
          • Is it safe to use two nicotine products?

            If you use each product correctly, there are generally no side effects. There is less nicotine in NRT products, compared to cigarettes, so it’s extremely unlikely you’ll get too much nicotine.

            To learn more, talk to your doctor, pharmacist or to a Smokers' Helpline Quit Coach.