Smokers' Helpline is a free, confidential service operated by the Canadian Cancer Society offering support and information about quitting smoking and tobacco use.
Smokers' Helpline is evidence-based, non-judgmental and personalized. Bilingual services are offered by phone and online at 1 877 513-5333 and smokershelpline.ca. Text messaging and interpreter services in over 100 languages are also available in Ontario.
Smokers' Helpline serves five provinces and one territory in Canada, including: PEI, New Brunswick, Ontario, Manitoba, Saskatchewan and Yukon. For quitline services in other provinces, visit www.cancer.ca/quitlines. Funding varies by province/territory, so services may also vary.
Smokers' Helpline operates seven days a week. By phone, hours of operation in each timezone are:
Monday - Thursday 5:00 a.m. 6:00 p.m. Friday 5:00 a.m. 3:00 p.m. Saturday - Sunday 6:00 a.m. 2:00 p.m.
Monday - Thursday 6:00 a.m. 7:00 p.m. Friday 6:00 a.m. 4:00 p.m. Saturday - Sunday 7:00 a.m. 3:00 p.m.
Monday - Thursday 8:00 a.m. 9:00 p.m. Friday 8:00 a.m. 6:00 p.m. Saturday - Sunday 9:00 a.m. 5:00 p.m.
Monday - Thursday 9:00 a.m. 10:00 p.m. Friday 9:00 a.m. 7:00 p.m. Saturday - Sunday 10:00 a.m. 6:00 p.m.
What is a quitline?
Quitlines are a telephone-based tobacco cessation counselling service that offer a variety of services to help tobacco users quit. They are a proven intervention that greatly increase the chance that a smoker will quit. Every province, territory and state in North America has a quitline as part of a tobacco cessation strategy.
Smokers' Helpline also offers an online quit program and, in Ontario, text messaging service.
How does SHL phone service work?
Call SHL at 1 877 513-5333 and a Quit Coach will help with creating a personalized quit plan, coping with cravings and withdrawal symptoms, and finding available supports and resources in your area. All callers are offered self-help materials and scheduled follow-up calls from a Quit Coach to check in and give consistent support along the way.
What is a Quit Coach?
At Smokers' Helpline, a Quit Coach is a Canadian Cancer Society staff member who is a tobacco cessation specialist. A Quit Coach can help with:
- Making a personalized quit plan
- Dealing with cravings, withdrawal symptoms and stress
- Finding community-based support services available in your area
- Providing free self-help materials
Quit Coaches are easy to connect with and non-judgmental. They help people who:
- Do not want to quit
- Are thinking about quitting
- Are ready to quit
- Have already quit and want help staying smoke-free
- Want to help someone else quit
- Are healthcare providers interested in the service
How does Smokers’ Helpline Online (SHO) work?
For support and information whether you are thinking of quitting, starting to prepare, or ready to quit today. Register for 24/7 access to a step by step quit plan, online support forums and a personalized quit calculator that shows you the benefits of quitting. SHO combines proven tools, the support of online Quit Coaches, and anonymous forums with access to phone and text support in one convenient place.
How does Smokers Helpline Text Support work?
Smokers’ Helpline Text Messaging (ON only), sends up to 13 weeks of text messages to your mobile phone to provide support and motivation while you are quitting, or preparing to quit. You can also text one-on-one with a Quit Coach during SHL business hours, or text keywords for specific craving support 24/7. Register now by texting (standard messaging rates apply) or sign up on SHO.
Who operates Smokers’ Helpline?
Smokers' Helpline is operated by the Canadian Cancer Society in five provinces and one territory: PEI, New Brunswick, Ontario, Saskatchewan, Manitoba and Yukon.
Smokers' Helpline funding varies by provinces/territory. To learn more about funding in other provinces, locate your regional quitline at www.cancer.ca/quitlines.
Does Smokers’ Helpline work?
Yes! Quitline support alone can double your chances of staying quit for good. Coupled with other supports, like nicotine-replacements or other medication, the chances of long-term success are even greater. Our last annual evaluation found that 90% of our clients took an action toward quitting. 94% of clients would recommend Smokers' Helpline to a friend in need of similar support.