kyle @ smokers helpline
28 Nov 2017
Link to this post
26 Nov 2018
in reply to
I appreciate your passion as well as your
frustration in dealing with this system.
A little history for you - this site has been
around for about a year now, but it was a ground-up build intended to replace
an aging system that had not received upgrades in a number of years. This was
always intended as the first step in a larger project, and some compromises
needed to be made in order to make the project happen both within budget and
I agree that this forum system is not as fully
functional as we could hope. At launch, there weren't even user profile images,
and there is still no ability to subscribe to threads, whether for you or for
our team of Quit Coaches. We navigate the same way you do, by logging into the
site and looking at each of the new threads and posts. There is still room for
improvement, and we welcome your suggestions and priorities. however, we would
ask that you provide them in the spirit of improvement, rather than simply
criticizing what we have here, recognizing that it is a first step.
Also, to clarify, I am not a Quit Coach. Part of
my role includes leading the technical aspects of the website and I consult
with our coaches regularly on any number of things related to the site.
Finally, in response to a different comment,
please note that while we are government-funded, each of us are employees of
the Canadian Cancer Society. Each and every one of us is dedicated to using our
training, the significant body of evidence behind us, and basic human
compassion to help each and every person here to quit and stay quit in the
hopes that you will never have to deal with tobacco’s long-term effects,
including cancer. Please consider this before posting.