Forums / Suggestions and technical issues / Admin request: Please post here when and where you experience slowdowns

Admin request: Please post here when and where you experience slowdowns

8 posts, 0 answered
  1. kyletestgoogle
    kyletestgoogle avatar
    1 posts
    Registered:
    05 Mar 2018
    06 Mar 2018
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    Hello everyone,

    We have deployed some additional tracking programs to collect more detailed data on our systems in hopes of identifying where and what is happening to slow down certain parts of the site. To aid in this discovery process, we need your help.

    If and when you experience slowness on our site, could you please post in this thread, note what time of day, what pages or sections of the site are affected, and what platform (mobile/desktop, browser) you are using? This will enable us to zero in on the appropriate data to investigate more closely.

    Thanks again for all of your help and patience.

    -Kyle-
  2. kyle @ smokers helpline
    kyle @ smokers helpline avatar
    84 posts
    Registered:
    28 Nov 2017
    06 Mar 2018 in reply to kyletestgoogle
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    ...and kindly ignore the fact that I posted that message from one of my many test accounts instead of this one.

    -K-
  3. treepeo
    treepeo avatar
    832 posts
    Registered:
    29 Nov 2017
    13 Mar 2018
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    Hi Kyle,

    March 13th at 9:00 p.m.  It was slow letting me sign in through Facebook.  Then, it was slow when I clicked on Welcome.  It thinks and thinks!  I am using my laptop.
  4. treepeo
    treepeo avatar
    832 posts
    Registered:
    29 Nov 2017
    19 Mar 2018
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    Hey Kyle,

    March 19th at around 6:30 p.m. the system was really slow.  I use a laptop.  When I clicked on threads, and also when I tried to post a reply, it took ages.
  5. ocean
    ocean avatar
    286 posts
    Registered:
    29 Nov 2017
    21 Mar 2018
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    Very slow (more than 30 seconds when I reply or change forums, it even said "Oh snap something went wrong" when I tried to reply here.  I use a Laptop, windows, google chrome browser, and hi speed internet.  It's almost always like  this after work at this time.  But especially today.
  6. efreeman75
    efreeman75 avatar
    284 posts
    Registered:
    02 Apr 2018
    20 Feb
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    When I try to start a new thread, the forum continuously takes me to my dashboard screen.  Please fix!  Anyways, three years ago today I quit smoking and have been proud of myself every day since.  Enjoyed a beautiful sunny day with some cross-country skiing, making an incredible seafood pasta for dinner, and now enjoying a glass of wine in front of the fireplace.  Life is good.  I am not a super hero - it is within each of you to succeed.  Anyways, thats enough thinking of smoking, going back to living. 
  7. wandam
    wandam avatar
    177 posts
    Registered:
    05 Feb 2019
    21 Feb in reply to efreeman75
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    Hi efreeman75,

    Wow 3 years smoke free is awesome efreeman75! Hats off to you on being so successful with your quit journey, you are definitely an inspiration for us newbies. I hope to follow in your footsteps! Keep rocking your quit! 👍

  8. emily, quit coach
    emily, quit coach avatar
    200 posts
    Registered:
    28 Nov 2017
    22 Feb in reply to efreeman75
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    Hi Efreeman75, 

    Huge congratulations on 3 years smoke free!

    It's sounds like you had a wonderful weekend celebrating and living. 

    Thank you for letting us know about the technical issues you are experiencing. We will be looking into this and hope to have it corrected quickly. 

    All the best,
    Emily
8 posts, 0 answered